Preparations for Listing Agents

Preparations for Listing Agents
Provide a Properly Equipped and Located Lockbox

All lockboxes are to be placed in the cabinet in the Cyber Cafe area within the Concierge Lobby (if you need assistance locating the correct cabinet, the concierge on duty will be glad to assist you).
Lockboxes are to be labeled with the unit number and the listing agent’s contact information.
Lockboxes should contain a condo key and key fob.
** Concierge staff members are not responsible for providing keys or key fobs for showing condos.

Provide Proper Showing Instructions in MLS

Showing instructions should contain explicit instructions for finding the lockbox, condo, storage space (if applicable) and parking space. While the staff is glad to help if there is difficulty navigating the property, staffing is limited and current residents are their first priority. Thorough showing instructions will likely provide clients with a smooth viewing experience.

Collect Essential Documentation
Understand the Move-In/Out Process
  • 1 Moving is scheduled with concierge (14 days prior to moving).
  • 2 Moving is only allowed Monday though Friday between 9am to 9pm.
  • 3 Two deposits will be collected upon move in. The first deposit will be a nonrefundable move in fee of $250. The second deposit will be a refundable deposit of $250 for possible damages incurred. The deposit will be returned once the property is inspected by the concierge following completion of the move. For move outs, only the refundable $250 deposit is collected.
Collect Keys and Access Devices

Locate condo, mailbox and storage keys; key fobs, garage door openers, and parking decals. Make sure to provide them to the new resident prior to their moving into the property.

Locate Storage and Parking Space Information for Unit

Locate parking and storage units and provide directions to them in showing instructions. Here are the documents needed to find them:

There is only one parking space per condo unless a condo was originally two separate units combined into one living space. To understand parking at Fifth & Poplar and for extra parking resources, please contact the management office for more information.

Create a Closing Packet

Provide new resident with:

  • 1 Keys, access devices, and parking decals
  • 2 Items above in the “Collect Essential Documentation” section above or inform them of where they can find it at The concierge has hardcopies of forms and “Welcome Home” as well.
Collect Your Lockbox

Please remove your lockbox from the designated area prior to or shortly after closing. Don’t forget to pass keys within the lockbox onto the new resident.
**Lockboxes remaining 30 days or more after the sale will be discarded.